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Security & Privacy Policy

Protecting your Privacy

Lost in Summer is committed to protecting your privacy and this privacy policy is designed to keep you informed of our information practices involving the collection and use of your personal information and data. We are committed to protecting the privacy of everyone who visits our site, makes an order, creates an account or contacts us. If you have any questions about how we Protect Your Privacy, write us info @ lostinsummer.com.

Information we may hold about you

Lost in Summer Ltd only collects essential customer information for order fulfillment. When you create an account, purchase a product, enter competition or promotion, contact us, personal data you provide, such as your name, date of birth, contact details, log in and payment information, will be collected. 

How we may use your personal data

We only use your information for the following:

To fulfil your order - we require your identification, contact and payment information to enter into a contract with you and are unable to do so without this information. Please note that your details may need to be passed to another company within us and/or a third party in order for them to supply or deliver the product that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data.

To tell you about similar products and services, or products and services that you ask us to send you information about by email newsletter.

To provide you with services you request from us.

To use your payment information to take payment and give refunds.

If you have created an account on the website we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your marketing preferences).

To analyse and improve, the use of our website and retail offering, including how you move around our website. To measure and analyse our marketing.

To make suggestions and recommendations to you, other users of our website, and users of the services of our Third Party Advertisers about products or services that may interest you or them.

Keeping your information

We will only retain the relevant personal information that is necessary in relation to the purpose of fulfilling your order or any customer service request. We will not keep your personal information for any purpose for longer than is necessary.

If you have created an account on our Website, we will retain the personal information you provided so long as that account remains in existence.

In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed.

On making a purchase through our Website, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting users to our affiliate advertisers. We retain transaction information for as long as required by law. We will retain information regarding your website browsing history for a similar period.

If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account.

How we might share your personal data

We do not, and will not, sell any of your personal data to any third party – including name, address, email address or credit card information.

We may share your data with the following categories of companies and as an essential part of being able to provide our services, as set out in this statement:

Companies that might supply some parts of your order.

Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.

Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.

Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Marketing

If you have said we can, we’ll send you marketing newsletters by email, to keep you aware of what we’re up to and to help you see and find our products. You can stop receiving marketing newsletters and promotions from us at any time. You can do this through your account settings or by clicking on the ‘unsubscribe’ link in any email or by contacting our Customer Service team directly. Once you do this, we will update your profile to ensure that you don’t receive further marketing newsletter.

How do we store your data

Your details are stored safely and securely, and you have the right to request us to remove all details about yourself at any time. This information includes your full name, email address, billing and shipping addresses, and phone number. The information that we collect from you may be transferred to, and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place.

Your rights

In line with the new General Data Protection Regulations you have the following rights relating to your personal information:

The right to be informed about how your personal information is being used. The right to access the personal information we hold about you. The right to request the correction of inaccurate personal information we hold about you or correct it on your account page. The right to request that we delete your data, or stop processing it or collecting it, in some circumstances. The right to stop receiving marketing newsletters, and to withdraw consent for other consent-based processing at any time. The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office. If you want to exercise your rights, have a complaint, or just have questions, please contact us.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

 

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you have any questions or feedback about this notice, would like us to stop using your information or just have a chat, please don’t hesitate to contact our Customer Service team or email info @ lostinsummer.com.

 

We use cookies when you visit our site

Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites or see one of our adverts elsewhere on the internet. Cookies don't store personal details such as your credit card details, your name or your date of birth. There are 4 types of cookies. 

Here’s how and why we use them.

Site functionality cookies – these cookies allow you to navigate the site and use our features, such as ‘Add to Bag’.

Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

Customer preference cookies – when you are browsing or shopping on Lost in Summer, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible.

Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Lost in Summer user experience that we pride ourselves on providing our customers.


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